Terms and Conditions

We are Format Operations Limited ("Format," "we," "us," "our").

We operate the website www.useformat.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at team@useformat.ai.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Format, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these legal terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are for business use only (B2B). The Services are not tailored to comply with industry-specific regulations (including HIPAA or FISMA). If your use would be subject to those regimes, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access.
• solely for your internal business purpose.

Your submissions

Feedback and Submissions (excluding Customer Data): If you send us any suggestions, ideas, or other feedback about the Services (collectively, "Feedback"), you grant us a worldwide, perpetual, irrevocable, sublicensable, transferable, royalty-free license to use, copy, modify, create derivative works from, and commercialize the Feedback for any lawful purpose, without acknowledgment or compensation to you. For clarity, Feedback does not include Customer Data (defined below), which remains your property.

Ownership

As between you and us, you retain all right, title, and interest in and to all data, content, files, recordings, transcripts, prompts, conversational inputs/outputs, and any other information you or your users submit to or through the Services ("Customer Data"). We do not claim ownership of Customer Data.

Limited license to operate the Services

You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and support the Services; to prevent or address service, security, or technical issues; to comply with law or a valid legal process; and as otherwise permitted in this section.

Use restrictions

• We will not sell Customer Data.
• We will not use Customer Data to train foundation models or to build generalized products without your prior express consent.
• We may use de-identified, aggregated data derived from Customer Data ("Aggregated Data") to improve and operate the Services, provided that such Aggregated Data does not identify you or any individual.

Security and confidentiality

We implement commercially reasonable technical and organizational measures designed to protect Customer Data against unauthorized access and disclosure. Our personnel are bound by confidentiality obligations with respect to Customer Data.

Deletion and retention

Upon your request or within a reasonable period after termination of the Services, we will delete Customer Data from active systems. Backup copies may persist for a limited time in accordance with our standard retention cycles (not to exceed 30 days), after which they are overwritten. Where deletion is not legally or technically feasible, we will isolate and protect Customer Data from further processing.

Access, export, and subprocessors

• You may export Customer Data from the Services using available features or by contacting us.
• We may use trusted third-party subprocessors to support the Services. We remain responsible for their performance, and a current list is available on request.
• If we receive a request from a governmental or regulatory body for Customer Data, we will, where legally permitted, notify you and limit disclosure to what is legally required.

Data processing

To the extent we process personal data within Customer Data on your behalf, we do so as a processor and you are the controller. If required by applicable law, a data processing addendum is available on request and, once executed, will form part of these Legal Terms.

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

We accept all major credit cards.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Euros.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at team@useformat.ai.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Upload or transmit viruses, Trojan horses, or other harmful material.
• Engage in any automated use of the system, such as using scripts to send comments or messages.
• Attempt to impersonate another user or person or use the username of another user.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

These Legal Terms are governed by and interpreted under the laws of Ireland. The parties submit to the non-exclusive jurisdiction of the courts of Dublin, Ireland.

Informal process first

Before starting formal proceedings, each party agrees to try to resolve the dispute informally for 30 days after written notice.

Arbitration

Any dispute arising out of or in connection with these Legal Terms shall be finally resolved by arbitration administered by the European Court of Arbitration (European Centre of Arbitration) in accordance with its rules in force when the notice of arbitration is submitted. The seat shall be Dublin, Ireland. The proceedings shall be in English. Applicable substantive law shall be the law of Ireland. Arbitration shall be on an individual basis only.

Claims seeking to enforce or protect intellectual property rights, or for injunctive relief, may be brought in court.

The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations about the accuracy or completeness of the Services' content or the content of any websites or mobile applications linked to the Services and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the Services, (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Email: team@useformat.ai

Format Operations Limited, 3-10 Chancery Lane, Dublin, Ireland